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Common Questions

Yes! All of your information is automatically synced between your mobile device and your cloud when your mobile device is connected to the internet. You mobile device can use either Wi-Fi or cellular internet connections to update the cloud. If you have upgraded to Advanced Battery Steward, there are two ways to synchronize the data from the battery to your cloud.
  1. Use your mobile device to pair with the Tracker to upload the battery data.
  2. If you purchased a gateway, the gateway will be set up to automatically synchronize all the batteries in your fleet.
You can download the app on the Apple App Store or Google Play.
A bulk upload feature is available in the Battery Steward portal. Log into the portal with your Battery Steward credentials, then choose the appropriate organization for your data. Then follow these steps:
  1. Click on ‘Equipment’ in the top navigation
  2. Click on ‘Add Batteries’ link in the left-hand navigation
  3. Browse for the CSV file with all of your battery data; a sample CSV file can be viewed here
  4. Click ‘Upload CSV’
You can also bulk update equipment in Battery Steward:
  1. Click on ‘Equipment’ in the top navigation bar
  2. Click on ‘Download’ link
  3.  Open the downloaded CSV file in Excel or other spreadsheet editor
  4.  Make changes
  5.  Follow step above to upload the updated file
  6.  Review the upload summary to ensure your records were successfully updated
Note: Do not edit the id field in the spreadsheet.  Battery Steward uses the “id” field to make updates to the correct record.
  1. Apply a set of Battery Steward labels to your battery.
  2. Open the Battery Steward mobile app and select “Check a Battery” from the main menu. From the battery list, select the battery you are working with. You are now in the Battery Detail screen. In the upper right corner, tap “…” and select “Edit Battery”.
  3. You are now in the Edit Battery Screen. Press the green scan button in the “Bar Code ID” field. Scan the label that was applied to the battery. The number on the label will fill in the Bar Code ID field.
  4. Scroll to the bottom of the screen and tap the “Save Battery” button. Your label is now linked to the information you uploaded to Battery Steward.
  1. Remove the old labels and replace with new labels.
  2. Go to your “Check a Battery” screen in the app and select the battery with the damaged label. You are now on the “Battery Detail” screen.
  3. In the upper right corner, tap “…” and select “Edit Battery”. This will take you to the “Edit Battery” screen.
  4. Enter your new bar code ID in the “Bar Code ID” field. You can do this by manually typing it in the field or scanning the new label with your phone by tapping the green QR code button.
  5. Scroll down and tap “Save Battery”.  Your battery now has a new bar code ID.
Yes! Battery Steward can be retrofitted to existing batteries. They can be lead acid, AGM, TPPL, Gel or Lithium.
Upon registration, the Battery Steward mobile app and web portal is available to you to trial for 30 days. You are automatically placed in our Essentials Data Plan. At the conclusion of your 30 day trial, access and use of the mobile app and web portal can be extended with the purchase of a data plan that fits your budget (our Essential, Essential-Pro or Enterprise Plans). Our Customer Service Team can help with any questions and sign you up for a plan. Phone: (616) 583-1700 or Email: customerservice@flow-rite.com.
Battery Steward is available on Apple and Android devices.
Battery Steward is a cloud-based solution that organizes an operation’s battery care schedule, flags when tasks are due, records maintenance and asset data, and allows the data to be analyzed over time.
Labels come in sets of 2 so a label can be placed on both sides of your battery. This allows for easy access to a label regardless of where the battery is housed. Since each set has a unique bar code number associated with that label, do NOT use a set of 2 labels for 2 separate batteries.
Missed task: Any task that is not completed on or before its scheduled due date is considered Missed. As soon as the due date has passed the task becomes missed. If a task is completed after its due date, it is still considered missed. Overdue task: An overdue task is a missed task that has still not been completed. Once a task is completed it is no longer overdue. For example, a watering schedule is created and configured to generate weekly watering task starting on Tuesday August 1st, 2017. If the first schedule task is not completed on or before August 8th it becomes overdue and the task is considered missed. If the task is completed on August 9th, 2017 (one day late) that task will no longer be overdue but will still be considered a missed task. When reviewing the Activity Dashboard it will default to today’s date. To see tasks missed over a specific range of days use the filter quick options or select specific dates to review. To determine which work has not yet been completed check the overdue task count. Note, when selecting a date filter (Today, 7 days, 14 days or 30 days), the dashboard will show missed tasks from the date selected to today and any tasks that are still currently overdue from the selected date to today. For example, the Activity Dashboard may show zero missed tasks when the ‘Last 7 Days’ filter is selected but overdue tasks displays one or more. This indicates there are tasks that are overdue and still need to be completed however these tasks were not missed in the last 7 days. To discover when the tasks were missed expand the search filter until the number of missed match the overdue. This will tell you when the currently overdue tasks were missed. Also note that when ‘Today’ is selected, the Missed Task count will always be zero. This is because a task that is due today is not considered Missed until tomorrow.
This often occurs when permission to use the camera has not been granted from the device. For iOS (iPhone & iPad) devices you can go open settings app on the device Then scroll to find Battery Steward and tap to see the permissions set by the app. Check to see if camera permission is selected. For Android devices go to settings, find and tap on Application Manager. Scroll to find the Battery Steward app settings. Tap on permissions in the Battery Steward app settings.Check to see if camera permission is selected.
Use these simple instructions for Android or iOS to setup your Socket Mobile scanner: Battery Steward
  1. On the welcome page, tap “Forgot password?”. This will open a web page.
  2. Enter your email and tap the “Reset Password” button.
  3. You’ll receive an email with a link to reset your password.
  1. Click on the “Forgot Password?” link on the Battery Steward login page.
  2. Enter your email and click the “Reset Password” button.
  3. You’ll receive an email with a link to reset your password.
  1. Tap “Schedule Task” on the main menu.
  2. Tap the “Choose a Task” drop-down and choose the desired task.
  3. Tap the calendar icon [insert icon image] in the “Starting” field and select a starting date.
  4. (Optional) Check the “Repeats every” box if you’d like this to be a repeating task.
  5. (Optional) If the task is to be repeating, set the values to determine how often it repeats.
  6. Tap the “Add to batteries to task” button [insert image of button].
  7. Check the batteries you would like to add to the task, or Select All.
  8. Tap “Continue”.
  9. Tap “Schedule Task” at the bottom of the screen.
  10. If you do not see a confirmation dialog [insert screenshot of confirm], your task was not successfully scheduled. Correct any errors and submit again.
Web Portal
  1. Click on the profile icon in the top navigation, then choose ‘+ Create New’ at the bottom of the drop-down.
  2. Enter the appropriate organization data, then click ‘Create Organization’.
  1. Download the app.
  2. Tap the “Create” button.
  3. Enter your info.
  4. Tap “Create”. This will enable your account both on your mobile device, and on the Battery Steward web portal.
  5. You’ll then be directed to the “Create Organization” screen.
  6. Enter your company’s information.
  7. On “Who owns these batteries?” dropdown, make sure to select whether you “Own” or “Service” these batteries.
  8. Your account has been created.
Web Portal
  1. Click the “Login” button in the top-right of the Battery Steward website.
  2. Under “Need to create an account?”, click “Create one now”.
  3. Fill out your information and click “Create Account”.
  4. Next, you’ll be taken to the “Create Organization” page.
  5. Fill out your organization’s information. Select from the “Battery Owner” dropdown whether you service -or- maintain these batteries.
  6. Click “Create Organization”.
  7. Your account has been created.
From your main screen in the app, select “Check a Battery”. Here, you’ll find the maintenance history, upcoming schedule, and special notes for each of your batteries. You can also add or schedule new tasks right from this screen.
App – Add Single Battery
  1. Tap “Add a Battery” on the main menu.
  2. Enter a “Bar Code ID” by tapping the QR code button [insert image of button] and scan the bar code, or tap the field and type the ID into the field.
  3. Enter a “Battery ID”.
  4. Choose or enter a “Make”.
  5. Choose or enter a “Watering system”.
  6. Scroll to bottom of the screen and tap the “Add Battery” button.
Portal – Add Single Battery
  1. Click “Equipment” in the top menu.
  2. Click the “Add Manually” tab.
  3. Enter a “Bar Code ID” by tapping the QR code button [insert image of button] and scan the bar code, or tap the field and type the ID into the field.
  4. Enter a “Battery ID”.
  5. Choose or enter a “Make”.
  6. Choose or enter a “Watering system”.
  7. Click “Save Battery”.
Portal – Add Batteries in Bulk
  1. Click “Equipment” in the top menu.
  2. Click the “Browse” button.
  3. Choose the CSV file of your batteries; a sample CSV file can be viewed here.
  4. Click “Upload CSV”.

Other questions?

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